The recall recalled

/ Alex Good

Regular readers of this site (a select and treasured few) may remember a post I had back on January 15 of this year where I mentioned how I’d sent away proof of purchase of a bunch of Quaker brand food products as part of a recall they were having due to concerns over salmonella contamination.

I ended that post with this: “I’m curious to see what happens. Do manufacturers actually pay out when they have a recall? You’re on the clock, Quaker! I’m not expecting anything, but let’s see how you do.”

When I originally applied for the refund online I was notified that my request would take up to 8 weeks to process. Then I received an email notification on January 24 from Quaker saying “We reviewed your submission, and you will be receiving compensation in the mail in the next 8-10 weeks.”

Well, by my reckoning it’s now been 14 weeks and no sign of a cheque! Are they just being slow, or do you think they just won’t be paying up? As I said back in January, “I’m not expecting anything.” Still, the email did raise my hopes. Let’s see if anything happens!

39 thoughts on “The recall recalled”

  2. I’ll stop everything and try to take in this news. It doesn’t hurt anyone to complain. I’ve complained about getting the wrong flavour of crisps in a packet, or vodka freezing in the freezer. Things go wrong, and you should get, if not a refund, vouchers for a replacement purchase. Are you going to pursue this further? To be honest, I’ve seen and heard of good results by shaming on social media. Doesn’t the fact that I’m raging in a car park in Lennoxtown carry some weight with the Quaker imprint?

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